Technical Operations and PMI-certified Project Management Professional, and Certified Scrum Master, with over 20 years of experience at companies such as Make Cents Technologies, Grubhub, Tapingo, Sears, Panasonic, Avaya, Time Warner Cable, Nautica Kids, and Olympus. Adept at deploying, integrating, and maintaining software solutions, handling day-to-day business operations, risk mitigation, client and vendor management, service outages, employee productivity, hardware inventory management, order fulfillment, automation, and scaling operations. Skilled at context switching and overseeing multiple software implementation projects concurrently for enterprise clients with over 10,000 end-users. Firm believer in being an empathetic and approachable leader with an emphasis on team morale, mentorship, and growth. Seeking a leadership role to manage a technical operations team that will meet aggressive KPIs and OKRs, and increase revenue.